Tech Support - Dell - Howard Base

The Service Desk Technical Support Specialist provides first- or second-level support in the inbound or outbound contact center. This position will provide diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.

Principle Responsibilities:
· Respond to customer technical problems/issues related to hardware, software and networking via phone.
· Assist customers by diagnosing problems and providing resolutions for technical and service issues.
· Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
· Remain knowledgeable of Dell's product line, current industry products and technologies.
· Focus on delivering a positive customer experience according to Dell standards.
· May be involved in revenue generation activities with current Dell customers.

Complexities and Scope of Job:
· Solves moderately complex customer issues on any product.
· Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
· Solves problems consistently and completely with minimum supervision.


Requirements:
· Fluent English verbal and written skills
· Able to utilize computer to input data.
· Working knowledge of Dell products, customer service, policies and procedures.
· Strong organization and problem solving skills.

Empresa: PIerpoint International
Localidad: Panama City (Panamá)
Sector: Electrónica,Informática,Internet
Profesiones relacionadas: Ingeniero de Software,Software Engineer,Data Entry
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 1 años
Fecha de publicación: Más de 60 días
Salario: 675 / Mes

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