Regional Director of IT Customer Service

THE COMPANY
Heineken (www.heineken.com) is one of the world’s leading consumer and corporate brands for more than 130 years. It confronts directly the challenges in many of their markets to deliver organic profit growth, but also focuses on building the long term future of their brands and business. One of their key focuses is driving the growth of their brands and improving their financial performance and ensuring that acquisitions, partnerships, and distribution strategies create value. In April of 2008, the acquisition of Scottish & Newcastle was finalized. The focus is also on enabling employees to use their potential and building a true performance based culture. Heineken is one of the world’s greatest brewers and is committed to remaining strong and independent. With 54,000 employees worldwide and headquartered in Amsterdam, Netherlands, Heineken has roughly 119 breweries in more than 65 countries.

Of Heineken's five regions, the Americas region contributes $3B in revenue and 13M hectoliters (consolidated beer volume). The Heineken Americas regional office is based in New York City, New York with a shared service center in Panama City, Panama. The company distributes brews such as Heineken, Heineken Premium Light, Newcastle Brown Ale, Parbo, Panama and Kalik, along with other international, regional, local and specialty beers. The Americas has 5 controlled operations/breweries located in Panama, Bahamas, St. Lucia, Martinique and Suriname. The organization has key businesses in the USA, Canada, Puerto Rico, Panama, the Bahamas and partnerships in Chile, Argentina, Brazil and Costa Rica. Heineken Americas continuously strives to grow its business, strengthen its partnerships and recruit talent for the long term.

LOCATION
Panama City, Panama

POSITION OVERVIEW
The selected candidate will be responsible for all aspects of IT customer service and the delivery of service for the user workplace environment for Heineken Americas building on and including desktop, laptop, blackberry, VPN remote access, voice, internet, conferencing and other IT services. He/she will play a critical role in providing guidance and owning the road map for growth as well as being responsible for supporting the business on a daily basis. In addition, this position will play a critical role in a current initiative to centralize and standardize infrastructure and support across a newly formed Regional IT organization to include US, Caribbean and Central America.

EDUCATION REQUIREMENTS
We require at least a Bachelor’s degree in Computer Science, Business, or a related field.

EXPERIENCE REQUIREMENTS
The ideal candidate will be a technically competent, hands-on self starter with strong communication and leadership skills. He/she must be able to work with multiple project teams simultaneously and thrive in a high performance, and very fast-paced, dynamic environment. Up to 40% travel outside of the country will be required.

Experience must include 8-10 years in IT with a minimum of 3 years in a management and people leadership role. Applicants must possess a demonstrated record of success managing a service desk for 500+ users and in full lifecycle launches for 500+ users. In addition, we require extensive IT technical and operational knowledge of the desktop environment including Windows, LAN/WAN, Remote Access, Virtualization, Security, Internet, Software Distribution, Imaging & Asset management technologies, MS Office, and standard user productivity tools, etc. Strong knowledge of ITIL standards is also needed. Fluency in English and Spanish is essential.

Equal Opportunity Employer

Empresa: Heineken
Localidad: Panama City (Panamá)
Sector: Informática,Alimentos
Profesiones relacionadas: Customer Service Technical Support
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 5 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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