Support Specialist – Functional

FreeBalance Inc. is the leading global provider of public sector financial management solutions that enable accountability, transparency and good governance. FreeBalance solutions are contributing to economic development and public sector growth and renewal in over 100 national, regional, and local government organizations spanning five continents.

As a Support Specialist - Functional you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments.

Main Responsibilities:

Analyze customer issues and requirements and facilitate solutions
Analyze business requirements and tailor software solution using FreeBalance software
Learn and understand clients’ environment and assist with utilizing the product to the full potential
Act as primary functional support contact for the client during deployment and post-implementation needs
Collaboratively develop and deliver functional training to clients
Provide functional input to proposals
Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports

Education and Experience:

University degree in Business Administration, Commerce and Human Resource Management
Knowledge and or background with a solid understanding of Human Resource Management including employee management, recruitment, performance appraisal
Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
Basic knowledge of government and civil service structure and operation
Experience using CRM tools to resolve customer issues
Local national to Panama.
The successful candidate MUST be willing to travel and MUST read, write and speak English and Spanish fluently.

This is a full-time, permanent employee position based in the Republic of Panama.

To apply for this position, please send us an email with your cover letter and resume.

Empresa: Freebalance Inc.
Localidad: Panama City (Panamá)
Sector: Comercio,Rec. Humanos
Profesiones relacionadas: Functional Consultant
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 4 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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